FAQs
For our rate card please click here.
Our dry cleaning plant is located in the Diamond Vale Industrial Estate, Diego Martin.
Yes you may, but we offer free pick up and delivery to your home or office so relax and let us deal with the traffic.
We offer FREE PICK UP & DELIVERY to most locations in Trinidad. We will come to your home office on the following days.
You can schedule a pick and delivery right here on our website or call us at 223-6655.
If you're comfortable leaving your garments somewhere within your property just let one of our customer reps know….but please tell us if you have dogs! Otherwise you have the option of coming to our plant or taking your garments to work and we'll come get it there.
We will accept cash, cheques or credit cards. You can also register your credit card information with us and automatically charge your account (with your permission). Just state your preference and we'll facilitate you.
You are not in any way obligated to tip your driver. But you may provide any gratuity you see fit at your discretion.
We can clean your drapes, table cloths, comforters and much more but if have something that you're not sure about, please call us and inquire.
Yes we do.
Yes we do.
Yes we do…as a matter of fact our staff members have received hands on training from the National Cleaners Association of America for the restoration of your most cherished (and sometimes tricky) garments.
We can do minor alterations and have trained staff members that can do quick repairs as well but if we notice something that doesn't look right when you drop off your garments, we will always call before it gets processed.
Dry cleaning is similar to washing but without the water. Dry cleaned garments are cleaned in a machine that looks like a giant washer with one major difference - instead of using water or anything water based, a liquid is used that does not contain any water. Three things cause shrinkage in garments, heat, mechanical action, and moisture. By eliminating moisture from the cleaning process we are able to get your garments clean while extending their life all without shrinking anything. Materials like wool and silk generally have to be dry cleaned. After your items are cleaned, they are pressed. Pressing is what takes the wrinkles out of your garments.
While there are many reasons to send your garments to a professional dry cleaner, the most important reason is to prolong the life of your garments while keeping them looking their best.
Garments are usually returned within 72 hours, however we can process them faster if requested. Call us for more details.
The simple answer is maybe. A lot of factors go into whether a stain will come out or not and some stains can be 'set' by improper stain removal.
FAQs
Frequent Fabricare is CIL Dry Cleaners' customer loyalty programme which allows customers to earn credit toward future services. This programme is not available to our wholesale or reseller customers.
No sign up is required. Every customer is automatically added to the programme the first time they use us and begins accumulating points immediately.
It's simple, spend $20.00 and get 1 point. When you accumulate 25 points you get a $20.00 credit!
Your $20.00 credit is automatically applied to your next service without any need to inform us.
No, credits earned in the current bill will only be applied to your NEXT service.
Yes, you have 60 days after the accumulation of each $20.00 credit to use it.
No, points do not expire until you accumulate enough for it to become a $20.00 credit. That is to say, you can have up to 24 points on your account for an unlimited period of time but when you get to 25 points it becomes a $20.00 credit which must be used within 60 days. Your point count then resets to zero.
Yes. For example, if you spend enough to accumulate 70 points in one service you will receive two $20.00 credits which must be used within 60 days and be left with a balance of 20 points which will remain on your account forever or until you use us again and continue earn enough points to create a $20.00 credit.
At the bottom of your most recent ticket (returned with each garment) there is a line showing the number of points. See below.
You can call our office at 223-6655 but keep in mind that any credit attained would expire within 60 days of your last service.